1) How secure is my data?

We use the same security as other web sites and we go one step further: limited information. All web sites are, to some degree, a target. We ask that you limit the list of asset information in your account by not providing account numbers and not providing your social security number. The result is that you will have created a basic “road map” for your “Trusted Party” to easily track down your assets if necessary. In fact, if just anyone were to find that list, it would provide no greater advantage than finding a paper list of institutions you deal with.

2) Won’t my Trusted Party need account numbers?

Here’s a real-life scenario: Your Trusted Party, upon need, goes to your bank and suggests he/she needs access to your account, number 123456. The Trusted Party is 1) asked for legal power (e.g. Power of Attorney (POA)) and 2) told “we will check to see what active accounts there are…what is the social security number?” In other words, an account number provided by you does not ensure an active account, but the bank officer will investigate and might even find additional accounts. The POA and social security number are outside the scope of Heir Atlas or any such service. Providing account numbers is not necessary.

3) If I have a will, why do I need this service?

Heir Atlas does not replace the will; it helps locate the will and any other assets, documents, etc. A Will, by the way, does not play a part in ensuring your well-being while you're alive.

4) I have an accountant, attorney, trustee, advisor and executor…why do I need Heir Atlas

Your trusted advisors are not typically incentivized or prepared to gather, maintain and update the entire array of information that Heir Atlas is designed to look after, and certainly not for the duration of your life. Updating alone takes a great deal of time and effort, a luxury most advisors do not have. Most advisors would welcome Heir Atlas as a resource.

5) Do I need to provide any account values?

No. We realize that values change, but that isn’t the real value of the service. We need to be a directional service as we provide locations to interested parties.

6) What outside entities have access to my information?

No one. The purpose of charging a fee for our service helps ensure the discreet nature of our company. We feel that the ability to refuse advertising and data sales is in keeping with our culture and customer wishes.

7) Does Heir Atlas get involved with claims?

No. To the extent that we can direct your interested parties to basic data, we help.

8) Why does Heir Atlas charge a fee for the service?

The purpose of charging a fee for our service helps ensure the discreet nature of our company. We feel that the ability to refuse advertising and data sales is in keeping with our culture and customer wishes.

9) Will your contact attempts be a distraction?

We will work with a pre-determined cycle in order to ensure appropriate maintenance.

10) Is there a family plan?

No. The specificity of each individual’s affairs requires that we deal with each client’s data set separately.

11) How much access do I have to update my account?

Unlimited. Log in and edit or add, as you see fit.

12) Does Heir Atlas identify and verify my data?

No. We encourage your participation in collecting and entering your data  It is up to the client to complete the data base. We will ask for updates.

13) How does this service benefit my heirs?

Your heirs will have one central “HUB” with the purpose of retrieving the locations of your assets. The purpose is clearly to prevent assets from falling through the cracks.

14) Can I buy the service for someone else?

Yes. There are many clients who provide our service to their parents, relatives, etc.

15) Who is your typical client?

Our clients are quite varied. The only common traits are that they have at least one financial “instrument” and they share a concern about protecting the value of that (or those) for themselves and their heirs.

16) What if I have more items than you have space allotted for me?

We will provide all space necessary.

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